Frequently Asked Questions
Q. What experience does EyeCare Services have in the
A. EyeCare Services has been providing high quality
services to opticians for over 12 years. The Company's
Managing Director, Julian Gooddy, has over 20 years
experience within optics having worked at Board level
for several contact lens, contact lens solutions, and
spectacle lens manufacturers.
Q. How can I be sure that I will receive a high
A. The Company's employees have a history of providing
the highest level of customer service in the optical
industry. Julian Gooddy has led the team which won the
prestigious Daily Telegraph/Energis Customer Service
Award as the Company providing the best customer service
in the UK.
Q. Can I be sure of confidentiality of patient
A. Yes. Opticians maintain total control of the
relationship with their patients. Patient information is
securely maintained and held separately and discretely
from those of any other optician.
Q. The contact lens manufacturers currently provide a
home delivery service to me. How does the service from
EyeCare Services differ?
A. The home delivery service provided by EyeCare
Services is tailored to the needs of each optician. Each
package is received by the patient as though it had been
sent by their optician, and contains a letter detailing
the patient's prescription details and when they can
expect their next delivery. The package contains the
logo of the optician, and can include optician
Q. We already collect payment from patients by Direct
Debit. What advantages do you offer?
A. Put simply - cost. Our Direct Debit costs are low
so we are confident we can make significant savings for
opticians over any in-house or outsourced direct debit
Q. How can I justify EyeCare Services
creating an e-commerce business for me?
A. At EyeCare Services, we have estimated that an
optician needs to receive only 5 additional orders per
week through their website to justify the investment in
their e-commerce business. From our experience, this is